Review 400-28-25

 

Timeliness Standards for Processing Reviews 400-28-25-05

(Revised 10/1/16 ML #3477)

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A review must be completed every 12 months. The 12 month review is due in the last month of the certificate period. A review can be submitted to the county social service office in person, by mail, by fax or electronically.

 

An SFN 841, "Child Care Assistance Program Review” form is automatically sent to the caretaker in the month prior to the last month the certificate is valid. The caretaker must submit the completed and signed review form in order for eligibility to be continued.

 

A completed and signed review is due in the county social service office by the 10th day of the review month. If a completed and signed review form is not received by the 10th day of the review month, a closing notice must be sent informing the caretaker that failure to submit a review form by the last day of the review month will result in case closure.

 

The review is considered received as of the date a signed review is received in the county social service office. The county social service office must document the date a review is filed by recording the date received on the review form.

 

Note: Reviews received after business hours, on weekends or holidays are considered received on the next business day.

 

The review is considered signed if the signature is found anywhere on the review form, other than in answer to a question.

 

If an unsigned review is received, the unsigned review must be returned to the caretaker for signature. The county must document the date the signed review is received in the office. This date will become the review date.

 

A decision to approve a review or to close the case must be made no later than 30 days following the day the signed and dated review is received in the county social service office.The first calendar day following receipt of the signed review is day 1 of the 30 day processing timeframe.

 

A review cannot be denied prior to the 30th day following the date the review was received, if the household has been sent a closing notice requesting verifications. Unless extenuating circumstances exist, all verifications must be received and case processed within the 30 days from the date of receipt of review.

 

If additional time is allowed beyond the 30 day period due to extenuating circumstances, an additional 15 days can be allowed. When extenuating circumstances are allowed, action must be taken no later than 45 days following the date the review form was received. The extenuating circumstances must be clearly documented in the case file.

 

If a CCAP case is closed because a review has not been submitted and completed by the end of the month the review was due, the case remains closed as of the last day of the month in which the review is due, if:

 

If a review is received by the last day of the month the review was due and additional information is needed, a closing notice must be sent. This notice must advise:

 

Example: A review form is received on April 3 and additional information is needed. On April 7, a closing notice is sent asking for required verifications, allowing the caretaker 10 days to provide the required information.

NOTE: April 4th is day 1 of the 30 day period.

 

When a caretaker is sent a closing notice that includes a request for additional information, the caretaker must be allowed at least 10 days from the date of the notice to provide the additional information, even if the 10 days takes them past the 30th day from when the review was submitted or past the 45th day when extenuating circumstances have been allowed.

 

When the 10th day falls on a weekend or holiday, the information is deemed to have been provided timely if received by the county social service office by close of business the first business day following the weekend or holiday.

 

Example: A closing notice for non-receipt of review was sent on June 15. A review form is received on June 26. On June 28 a closing notice is sent asking for required verifications, allowing the caretaker 10 days to provide the required information. The case closes June 30 as eligibility for July cannot be determined.

NOTE: June 27 is day 1 of the 30 day period.

 

When a caretaker is sent a closing notice which allows the household 10 days to provide required verifications and this takes the household past the 30th day from date of receipt of the review form and into the following month:

Example: A completed and signed review form is received on July 3 at the county office. Additional verifications are required. A closing notice is sent on July 6 asking for the requested verifications, allowing the caretaker 10 days to provide the requested information, and advising the case will close July 31st if verifications are not provided by August 2nd. On July 28th, the caretaker provides the requested information, but also provides additional information, requiring further clarification. On July 28th, a closing notice is again sent to the caretaker requesting additional information, allowing the caretaker 10 days (August 7) to provide the requested information advising the case will close July 31 if the verification are not provided.

 

If the review form is returned, the eligibility worker should review the returned mail to determine if there is a forwarding address.

 

Regardless of the action, the eligibility worker must document the actions taken in the case file narrative.

 

Adequate or advance notice is not required for any action taken on a review. However, a notice must be sent.